IQWired is available to assist you in escalating any issue you’re having with your service as part of our basic service plan. In order to be effective in escalating matters, please contact your telecommunications carrier and open a repair/trouble ticket. You will need to provide detailed information regarding your issue. The carrier will issue a repair/trouble ticket number. Once you have that ticket number, please contact your project manager or sales representative with the number and we will contact the carrier on your behalf for escalation.
CARRIER CUSTOMER SUPPORT NUMBERS
Qwest Communications
Qwest Customer Care - 800-603-6000
Integrated Access/VOIP Services Repair - 877-878-7543
Internet Access, Firewall, DNS Services - 800-672-8520
Long Distance Service - 800-860-1020
IQ Networking Services - 1-877-886-6515
DSL Tech. Support -- 877-663-6342
Frame Relay, Q-MOE Repair - 800-227-2218
PRI/T1 Repair -- 888-678-8080, opt. 1,1,2 www.qwest.com
Cbeyond
Customer Service / Repair - 866-424-5100 www.cbeyond.com
Paetec
Business Repair - 877-340-2555
Customer Care - 877-340-2600 www.paetec.com
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