Companies are using more and more bandwidth every day. As a result, the number of request for fiber-based fast services has rapidly increased of late. Services delivered over fiber are highly desirable, generally affordable and always scalable. However, the installation of fiber to a building for the first time requires involvement from both the carrier and the customer. Here is an overview of the expectations from each side. Carrier Upon request from a sales agent or customer, the carrier will review fiber node locations and determine if any special construction is needed t …

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In my experience with IQ Wired and the telecom industry in general, I have found that one of the most important things for companies to assess when making a decision as to whom the proper support will be for their businesses, is the potential longevity of the relationships and entities they are evaluating as telecom partners. We so often hear of the turn over related to folks associated with direct staff of different vendors. It seems that the “average life span” of direct folks seems to be no longer than 6-9 months. This isn’t necessarily concrete, but it is in fact what …

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Do you know the difference between a DSS voice circuit and a PRI? Some carriers offer two types of voice T1 circuits, one called a DSS and one called a PRI. Both T1’s offer voice calls with DID’s (Direct Inward Dialing). The circuit that is most commonly known as a DSS circuit offers 24 trunks that in turn can make and receive 24 simultaneous  calls. The outgoing calls on a DSS circuit will not show the name of the company making the call, the calls will show up as unknown or out of area with no number associated with the call. The circuit that is known as a PRI, or also ca …

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First and foremost one should make sure they are looking at an apples to apples comparison.  Some carriers do not offer certain applications in their offering (i.e. LD minutes, web hosting with SEO options, some offer a couple of analog lines as a free add on to a full PRI, etc.).  Equally as important is making sure that each carrier disclose additional taxes and fees.  Some carriers will include certain taxes and fees in the base price while others will strip it out of the offering to make their product look more attractive on the front end.  The difference in these ta …

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Most telecommunications providers have incorporated auto renewal clauses into their agreements in an effort to reduce the amount “churn” in their customer base.  Carrier contracts will typically auto renew unless the customer provides written notification to the carrier of their intent to cancel service or revert to month to month billing within a specified period of time prior to the end of the contract (typically most carriers require 30 to 60 days written notice).  Regularly customers will lose track of when their contracts are set to expire (due to change in manage …

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The Case for Carrier  Network Management Services: Today’s networks for a multi-site environment are infrastructure intensive.  This infrastructure is costly, environmentally sensitive and absolutely mission critical. Further, multi-data center strategies for redundancy or disaster recovery have added to this infrastructure.  The number of routers, switches and firewalls running in synchronized fashion necessary for production and replication traffic can be very significant.  When a route or piece of equipment goes down for any reason, the results can be annoyi …

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Cloud computing can have many meanings.  One of which are services or applications that you as a customer can access through an internet connection.  That is the focus of this article.   Applications in the cloud provide ways to let businesses operate through e-mail, collaborative tools and specialized applications.  Generally, the applications can be customized and used from the headquarter office, home office or a remote location such as an internet café. Company files can be stored and accessed in the cloud providing a level of security and disaster re …

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