IQ Wired's 1st quarter community event was donating to the Ronald McDonald house in Denver.  This organization offers a home away from home to families who need to be near seriously ill children whle they are being treated in area hospitals.   The Denver residence has 31 bedrooms with private baths, and includes 2 kitchens, a laundry room, 5 TV lounges, dens, and indoor/outdoor play areas. The kitchens are often filled with volunteers cooking meals for the families.  Our team members each brought supplies ranging from laundry soap to a Dave & Busters gift card. W …

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IQ Wired's Q4 (fourth quarter) 2012 Community Project provided Christmas gifts for 24 children who otherwise would have none. The company achieved this goal by working with Community Ministry of Southwest Denver. "We are thrilled to continue our annual contribution to facilitate memorable holidays for Denver children," said Tatiana Finkelsteyn, IQ Wired Founder/CEO, "and it gives us so much pleasure to support the Community Ministry organization.” Community Ministry of Southwest Denver provides, among other things, a food and clothing bank providing emer …

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Each quarter, IQ Wired organizes a community project. Projects are nominated by team members and selected by a small committee within the company. Our project for the third quarter of 2012 was to clean up a section of the Platte River Trail in Littleton, Colorado. We gathered on a gorgeous Colorado September morning with pokers and trash bags… …put on our protective gear…   …and stashed our cell phones…   …before walking the trail for 2 hours, picking up trash… …and …

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In the second quarter of 2010, one of IQ Wired's quarterly community projects was to provide basic supplies to homeless people in downtown Denver. The project was nominated by Eric Coley. Back in his Texas hometown, Eric and a small group of his friends would each get together, pitch in some money, go to the grocery store for some baked chickens and noodles and prepare it in a huge pot. Then, they would go to a shelter equivalent of the Denver Rescue Mission to give dinner to the homeless people in the area. After serving them, they would spend the evening chatting and relaxing with …

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One way IQ Wired stays connected to its local community is by organizing a quarterly Community Project. On Saturday, March 10, 2012, the company hosted a benefit for a friend currently fighting tonsil and throat cancer. Melinda Jones is an IQ Wired partner and former team member. Her husband JD is being treated for cancer. “We all know both of them very well and care about them deeply, so we decided to put on an event to raise money to help them with their medical bills,” explained Tatiana Finkelsteyn, IQ Wired CEO. JD’s challenge was summarized in a flyer put ou …

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IQ Wired's Q4 (fourth quarter) 2011 Community Project provided Christmas gifts for 24 children who otherwise would have none. The company achieved this goal by working with Community Ministry of Southwest Denver. "The work Community Ministry does is so important," said Tatiana Finkelsteyn, IQ Wired CEO, "and it gives us so much pleasure to know our efforts go to families expertly qualified by Community Ministry." Community Ministry of Southwest Denver provides, among other things, a food and clothing bank providing emergency services to inidividuals and fam …

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Company: Home décor retail chain with 15 stores in 3 states  Challenges: Customer didn’t know what they had or really needed at each location Network was built in a way that caused all sites to go down when corporate office went down Finding reliable high speed internet at all the remote sites was a challenge Customer wanted to eliminate site-to-site long distance charges  IQ Wired Solution: Prepared a detailed inventory of services including circuits, phone numbers, bandwidth, utilization, contract status, and cost …

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Company: Nationwide bank  Challenges: Due to fast growth, struggled with opening new branches effectively Need sophisticated and carrier-neutral telecom engineering resources to address network configuration, network management, and disaster recovery IT department not staffed with a dedicated telecom manager IQ Wired Solution: Created and implemented a process to deploy branches consistently and quickly Helped facilitate requirements development and vendor selection of network management options, design and implementation of DR, and …

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     Company: Dermatology clinic with 3 sites  Challenges: Customer was getting 8 telecom bills from 3 separate carriers and was paying for services not in use Customer was experiencing voice quality issues between sites as a result of phone system not offering quality of service functionality New EMR system required a network upgrade but was not in the budget  IQ Wired Solution: Reduced telecom expenses from $5K to $3K per month by combining on one carrier, eliminating services not used, and updating rates t …

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Companies are using more and more bandwidth every day. As a result, the number of request for fiber-based fast services has rapidly increased of late. Services delivered over fiber are highly desirable, generally affordable and always scalable. However, the installation of fiber to a building for the first time requires involvement from both the carrier and the customer. Here is an overview of the expectations from each side. Carrier Upon request from a sales agent or customer, the carrier will review fiber node locations and determine if any special construction is needed t …

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In my experience with IQ Wired and the telecom industry in general, I have found that one of the most important things for companies to assess when making a decision as to whom the proper support will be for their businesses, is the potential longevity of the relationships and entities they are evaluating as telecom partners. We so often hear of the turn over related to folks associated with direct staff of different vendors. It seems that the “average life span” of direct folks seems to be no longer than 6-9 months. This isn’t necessarily concrete, but it is in fact what …

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Do you know the difference between a DSS voice circuit and a PRI? Some carriers offer two types of voice T1 circuits, one called a DSS and one called a PRI. Both T1’s offer voice calls with DID’s (Direct Inward Dialing). The circuit that is most commonly known as a DSS circuit offers 24 trunks that in turn can make and receive 24 simultaneous  calls. The outgoing calls on a DSS circuit will not show the name of the company making the call, the calls will show up as unknown or out of area with no number associated with the call. The circuit that is known as a PRI, or also ca …

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First and foremost one should make sure they are looking at an apples to apples comparison.  Some carriers do not offer certain applications in their offering (i.e. LD minutes, web hosting with SEO options, some offer a couple of analog lines as a free add on to a full PRI, etc.).  Equally as important is making sure that each carrier disclose additional taxes and fees.  Some carriers will include certain taxes and fees in the base price while others will strip it out of the offering to make their product look more attractive on the front end.  The difference in these ta …

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Most telecommunications providers have incorporated auto renewal clauses into their agreements in an effort to reduce the amount “churn” in their customer base.  Carrier contracts will typically auto renew unless the customer provides written notification to the carrier of their intent to cancel service or revert to month to month billing within a specified period of time prior to the end of the contract (typically most carriers require 30 to 60 days written notice).  Regularly customers will lose track of when their contracts are set to expire (due to change in manage …

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The Case for Carrier  Network Management Services: Today’s networks for a multi-site environment are infrastructure intensive.  This infrastructure is costly, environmentally sensitive and absolutely mission critical. Further, multi-data center strategies for redundancy or disaster recovery have added to this infrastructure.  The number of routers, switches and firewalls running in synchronized fashion necessary for production and replication traffic can be very significant.  When a route or piece of equipment goes down for any reason, the results can be annoyi …

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Cloud computing can have many meanings.  One of which are services or applications that you as a customer can access through an internet connection.  That is the focus of this article.   Applications in the cloud provide ways to let businesses operate through e-mail, collaborative tools and specialized applications.  Generally, the applications can be customized and used from the headquarter office, home office or a remote location such as an internet café. Company files can be stored and accessed in the cloud providing a level of security and disaster re …

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